Real-time voice booking bot built without a generative LLM, achieving 300–500ms latency using jev

·2026.10.29 11:39

Key point

Introduces a real-time voice booking bot demo that combines the non-generative model jev with code-based logic to address the latency and hallucination issues of generative LLMs.

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Details

  • Proposes an architecture combining the non-generative discriminative model jev with code-based business logic to resolve the 400–900ms variable latency and hallucination issues of existing 10B-class lightweight LLMs
  • Separates roles by assigning STT error correction and date extraction to the preprocessing layer (Kiwi morphological analysis), allowing jev to focus solely on intent determination based on extracted options
  • Utilizes ColBERT instead of an LLM for FAQ handling, blocking hallucinations through token-level matching and extracting static answers within tens of milliseconds
  • Splits utterance units into segments such as repetitions and query results for asynchronous transmission, maintaining conversation flow through importance-based state control upon user intervention (Barge-in)
  • The demo is based on a restaurant reservation scenario, allowing users to verify remaining seat information and complex utterance processing in real-time audio

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