AI BriefingThe AI Utilization Gap
Key point
AI use among office workers has become mainstream, but only 18% produce high-quality results.
Details
According to Study.com's State of AI Jobs and Skills Report 2026, 90% of the 1,000 office workers surveyed were using AI.
But actual performance hasn't kept pace. Only 18% said they produce high-quality results, and 35% had received no AI training at all.
Even among those who did receive training, about half effectively learned AI through self-directed learning. Organizational readiness was low.
- Safe AI use was the lowest-reported competency and the item flagged as the greatest organizational risk
- Only 27% said their company's AI policies were completely clear
- 1 in 4 respondents received none of the employer support measures listed in the survey
In short, AI has now become a baseline expectation at work, but many organizations still lack the training, policies, and support systems needed to ensure it's used properly.
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