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A Record of 36 Hours of Service Maintenance Experienced on My First Day at Work

·2023.01.06 09:00

Key point

This piece records the 36-hour service maintenance incident that occurred right after the launch of Cookie Run: Kingdom, and the response process seen from the perspective of a new engineer.

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Details

Right after the launch of Cookie Run: Kingdom, as the surge in logs put increasing load on the data pipeline, a new engineer at Devsisters faced 36 hours of service maintenance starting from their very first day on the job.

At the core of the incident was an issue where the data existed normally, but the CockroachDB cluster failed to recognize it. The maintenance began at 4:52 PM on the first day of work, and the response proceeded through an emergency video conference with AWS and CockroachDB engineers.

At the time, the team moved urgently, discussing the best approach between data recovery and Rollback. Told from the new engineer's perspective, the piece vividly captures not just the technical context but also the tense atmosphere and emotions of that moment.

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