Amazon Introduces Automation into HR Processes and Cuts Workforce

Amazon is actively adopting Automation to streamline its organization, and this is being cited as one of the main causes behind the recent large-scale layoffs.

The company has cited the transformative nature of Generative AI as grounds for the layoff announcement, but denies that investment in automation is a direct cause of the layoffs. However, according to interviews and legal records, Amazon is rapidly shifting toward reducing human involvement in HR processes and relying on automated systems.

Key characteristics are as follows:

• App-ification of HR Processes: HR management tasks are being reorganized around digital apps and automated systems
• Replacement of Human Resources: Slimming down the organization by replacing existing HR staff with automation technology
• Emphasis on Operational Efficiency: Adopting cost reduction and operational automation through technology as a core corporate strategy