How Pendo Uses LangSmith to Trace Novus from User Behavior Data to Code Fixes

·2026.07.02 00:00

Key point

Pendo uses LangSmith to debug, evaluate, and monitor its AI agent Novus.

Details

Pendo operates Novus, an AI product agent that analyzes user behavior data and session replays to suggest code fixes.

To enhance Novus's performance, Pendo adopted LangSmith. This allows them to precisely trace the agent's behavior process and perform the following tasks:

Debugging: Identifying errors that occur during the agent's reasoning process
Evaluation: Verifying the accuracy of generated code fixes
Monitoring: Observing agent performance in real-time production environments

debugging monitoring ai-agents langsmith pendo

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