AI BriefingChat SDK adds Dial support
Key point
Chat SDK now supports SMS, MMS, iMessage, and voice call transcription through a Dial adapter.
Details
Chat SDK has begun supporting Dial through a new vendor-official adapter. This allows developers to build bots that send and receive SMS, MMS, and iMessage using real phone numbers.
Key features include the following:
- Bidirectional media support and inbound voice call transcription functionality
- Utilization of standard Chat SDK's thread and message API
- webhook security through HMAC verification and reliable per-conversation threading
All phone calls are converted into Chat SDK threads. Text and media are delivered as messages, and once a voice call ends, the transcribed content is automatically recorded in the corresponding thread.
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