AI Briefing[2025 AI Ethics Seminar EP.4] From Tool to Colleague: Designing AI UX That Expands Judgment
Key point
This piece discusses the importance of UX design that recognizes AI not as a mere tool but as a collaborative colleague, in order to overcome automation bias.
Details
As generative AI becomes established as work infrastructure, discussion is needed not just on where to apply AI, but on how far to expand human judgment and ways of working.
According to Daniel Kahneman's theory, humans think using intuitive System 1 and analytical System 2. When AI presents fluent answers, human System 2, due to its 'lazy' tendency to conserve energy, faces a high risk of falling into Automation Bias—accepting AI's errors without review.
Actual research shows that incorrect AI suggestions severely distort expert judgment in high-stakes decision-making fields such as healthcare and management. In particular, the more logical an AI's answer appears, the more humans tend to over-rely on it.
Therefore, collaboration with AI requires going beyond simple performance augmentation—UX design is essential to help humans critically review AI's outputs and maintain their own Narrative Thinking.
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