AI BriefingIntegrating Complex External Agents
Key point
ElevenLabs presents a way to integrate external agents with its voice orchestration to achieve sophisticated state management.
Details
Modern agent orchestrators perform complex tasks across enterprise tools, which requires sophisticated management of application, conversation, and system state. ElevenLabs Agents enables users to leverage ElevenLabs' advanced voice orchestration capabilities while retaining their existing orchestration authority.
Successful integration requires two key types of state management.
- Internal state: Manages the dynamics of the conversation, including conversation flow, voice activity, reasoning trace, and operational parameters.
- External state: Manages the state of other systems being interacted with, tools and knowledge bases such as APIs or databases, and task dependencies with external actors.
To implement this, an architecture is used in which a stateful proxy is placed behind a Custom LLM. By passing a session identifier through conversation overrides, this identifier flows through ElevenLabs to the external agent, allowing each request to be mapped to a specific external agent connection.
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