NHN Cloud cuts incident root-cause analysis time to 4–10 minutes with AI harness 'Silver Bullet'

Details

Extended the AI harness 'Silver Bullet' with input and output capabilities so that team members and operations, business, and QA teams can ask questions directly in chat rooms
Reduced incident root-cause analysis time from over 30–50 minutes to 4–10 minutes, and inquiry response time from several hours to over one day to within 5 minutes
'Silver Bullet' synthesizes service guides, code, logs, and past inquiry records to provide answers in the order of conclusion, cause, evidence, and response plan
Applied structural enforcement and physical isolation by separating permissions per user, preventing team members from accessing the harness and providing external users only with guidance from the responsible party
Formed a feedback loop to continuously improve the harness by identifying its shortcomings through diverse questions from team members

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