Anima cuts clinic call waits by 75% using GPT-6 and GPT-Live

Details

Anima serves over 14 million patients across more than 1,000 clinics in the UK, processing over 800,000 cases a month while expanding into the US and Australia.
The AI receptionist Andi, built on GPT-Live, reduces phone wait times from 40-50 minutes to 10 minutes, a reduction of at least 75%, with 86% of surveyed patients willing to use it again.
The Documents product uses GPT-6 models to increase document processing throughput from 15 to 30-45 documents per hour, allowing clinics to clear backlogs of more than 100,000 documents within days.
The Scribe product, built with GPT 5.6 Luna, drafts clinical notes and referral letters in seconds, reducing the time previously required for manual documentation.
Anima selected OpenAI models after benchmarking closed-source and open-source alternatives, citing superior intelligence, cost efficiency, and steerability via in-context learning for handling 800,000 possible SNOMED codes.

Key point