AI BriefingHow does TAM solve problems in fast-moving organizations
Key point
Toss and Kakaopay shared TAM's role in connecting technology and business, along with its problem-solving approach, at TAM CONNECT 2025.
Details
In winter 2025, **TAM(Technical Account Manager)**s from Toss and Kakaopay gathered to share cases of solving problems and improving systems in their respective operating environments at TAM CONNECT 2025.
TAM goes beyond simple technical support, serving as a Problem Solver that resolves issues at the boundary between technology and business—through log analysis, priority coordination, and leading incident response. The event covered the following concrete problem-solving cases.
- Redefining Alerts: Building a framework that reduces meaningless alerts and designs structures to prevent problem recurrence
- Knowledge Sharing and Automation: Creating a collaborative structure that doesn't depend on specific personnel, and implementing response automation through n8n-based workflows and LLM-based log analysis
- Process Structuring: Improving integration guides and standardizing communication based on the PDCA cycle
Notably, in the AI era, TAM's role is expected to evolve from simple repetitive response toward higher-level problem solving and business value creation that AI cannot replace.
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