Introducing the Technical Support Role Growing Alongside Kakaopay

Kakaopay Technical Support (TAM) acts as a representative developer to customers and as a technical advisor to internal colleagues for the stable operation of services, serving as an expert who leads the technical aspects of services overall.

The key roles are as follows:

• Partner Management: As the main channel for technical communication, provides detailed technical guides and proactively follows up on incident situations.
• System Integration Management: Supports service integration by understanding network communication FLOW, protocol information, and more, and is responsible for API (REST/SOAP, etc.) analysis and guidance.
• Operational Issue and Incident Management: When an incident occurs, quickly analyzes the problem to guide corrective actions and establishes measures to prevent recurrence.
• Technical Support Guild: Operates an organization where technical support staff from across the company gather to grow together through new technology study sessions and seminars.

A key feature is the opportunity to experience diverse business processes and system architecture, with logical problem-solving ability and an understanding of networks and APIs required as essential competencies.