How Omio Is Building the Future of Conversational Travel

Omio, a multimodal travel platform, is building a Conversational Travel experience that goes beyond the existing search-based interface, allowing users to state their destination in natural language and receive customized itinerary suggestions that connect directly to booking.

As a partner of OpenAI, Omio has connected real-time transportation data and pricing information through ChatGPT. This allows users to ask questions like "What's the fastest way to get from Rome to Florence?" and immediately see actual bookable itineraries rather than static information.

On the internal operations side, the transition to becoming an AI-native company is also accelerating. All engineers use Codex throughout the software development lifecycle, expanding its role beyond simple information retrieval into the execution stage.

Through these changes, Omio is achieving the following results:

• Faster product development: The effort required to build new products has been reduced to about 20% of what it used to be
• Maximized development efficiency: A project that used to take multiple developers a full quarter to complete can now be finished by a single developer in a month
• Workflow innovation: Rather than simply adding an AI layer, Omio is redesigning the way work itself is done from the ground up to build an AI-centric operating system