Australian Payments Plus Accelerates Operations with ChatGPT and Codex

AP+ (Australian Payments Plus), which operates Australia's payments and identity verification infrastructure, has adopted ChatGPT Enterprise and Codex to improve the efficiency of running complex payment systems.

The technical team uses Codex to track minute timestamp discrepancies between system logs and data, resolving complex reconciliation tasks that used to take days in just minutes. The security team is also exploring ways to use AI for threat modeling and vulnerability analysis.

The results have also been significant in everyday work. Employees use ChatGPT Enterprise to quickly summarize extensive payment regulations and technical specifications, summarize meeting notes, and draft data-driven customer communications.

Key results include:

• Reduced work time: 77% of survey respondents save more than 2 hours per week
• Improved quality and creativity: 80% of respondents reported improved work quality and creativity
• Faster technical investigation: Codex cut simulation build time from weeks to 1 day, and reduced complex reconciliation work from 4 hours to 30 minutes