The State of Enterprise AI

Driven by the rapid spread of ChatGPT, enterprise AI has entered a stage of converting technical possibility into real, scaled use cases. Based on actual usage data from enterprise customers and a survey of 9,000 employees, OpenAI released the 'The state of enterprise AI report'.

AI adoption is undergoing both quantitative expansion and qualitative deepening at the same time.

• Weekly messages on ChatGPT Enterprise have increased approximately 8x over the past year.
• Usage of structured workflows such as Projects and Custom GPTs has surged 19x so far this year.
• Average reasoning token consumption per organization has increased roughly 320x over the past 12 months, showing that more intelligent models are being fully integrated into systems.

Rapid growth is also observed by industry and region. Technology, healthcare, and manufacturing are growing the fastest, while professional services and finance are operating AI at the largest scale. Notably, Japan has the largest number of enterprise API customers outside the U.S.

Substantial productivity gains were also confirmed. 75% of surveyed employees said AI use improved their work speed or quality, saving an average of 40 to 60 minutes per day. In addition, 75% of users reported being able to complete new tasks that they previously could not perform.

The primary challenge for enterprises today is shifting away from model performance or tools, toward organizational readiness and implementation capability to embrace AI.