Instacart and OpenAI Build Partnership for AI Shopping Experience
Key point
OpenAI and Instacart have partnered to unveil an integrated shopping experience within ChatGPT, ranging from grocery search to checkout.
Details
OpenAI and Instacart are deepening their partnership, launching an integrated app that lets users handle both grocery shopping and checkout within ChatGPT. Users can search for groceries, build a cart, and complete checkout without ever leaving the conversation.
This feature is built on the Agentic Commerce Protocol, and Instacart has become the first app to offer a direct checkout experience within ChatGPT. When a user mentions a recipe or ingredients, ChatGPT suggests the Instacart app and uses OpenAI's models to find products from local retailers and build a cart.
After logging in with their Instacart account, users can check out and complete secure payment directly within ChatGPT. Instacart then assigns a shopper to deliver the ordered items right to the customer's door.
For this collaboration, Instacart also participated in OpenAI's Operator research preview, contributing to the technology's development. In addition, Instacart continues to use ChatGPT Enterprise and OpenAI Codex to build internal workflows and coding agents.
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