How OpenAI Responds to Mental Health-Related Lawsuits

OpenAI stated that it will adhere to the principles of transparency, respect, and fact-based communication when handling legal disputes related to mental health. In particular, it emphasized that it recognizes these cases as complex matters directly connected to individuals' lives, and will respond carefully while protecting sensitive personal information.

On the technical side, ChatGPT is strengthening safeguards to recognize signs of a user's mental or emotional distress, de-escalate conversations, and guide users toward real help. To this end, OpenAI is working continuously on improvements in collaboration with mental health professionals and clinical experts.

Regarding the recent Raine lawsuit, OpenAI explained that while expressing deep condolences to the bereaved family, it will also clearly disclose the facts of the case, including its context, in accordance with legal requirements. During the litigation process, sensitive conversation records are being submitted to the court under seal to minimize the exposure of personal information.