Lowe's Accelerates Home Improvement Retail Innovation with AI

Lowe's is focused on solving customers' 'projects' rather than just selling products, and is using AI as a core strategy to achieve this. When customers tackle complex tasks like a bathroom remodel or choosing paint, AI provides the inspiration, guidance, and expertise they need.

Key AI solutions include the following tools:

• Mylow: A digital assistant in the customer's pocket that guides them through project steps and recommends the right products.
• Mylow Companion: A tool for store associates that lets them instantly check product details and inventory status to support customers.

These tools were built in collaboration with OpenAI, developed on the foundation of Lowe's 100 years of know-how.

Lowe's AI journey began long ago. Currently, more than 50 machine learning models are deployed and operating in the areas of pricing, demand forecasting, and supply chain management. In addition, since the emergence of ChatGPT, Lowe's has established an AI Governance Council and an AI Community of Practice to systematize AI adoption, putting in place a strategic framework for AI utilization.