Designing the Future of Financial Services

Morgan Stanley partnered with OpenAI to build AI solutions that help financial advisors gain faster insights and manage client relationships efficiently. Their success is built on a strong evaluation framework that ensures AI meets the rigorous standards of the financial industry.

AI @ Morgan Stanley Assistant, used by over 98% of advisor teams, is a chatbot for internal information retrieval. This tool has evolved from its original level of answering 7,000 questions to now providing extensive information based on 100,000 documents.

Additionally, AI @ Morgan Stanley Debrief, powered by Whisper and GPT-4, summarizes meeting content and automatically integrates it into CRM systems. This allows advisors to reduce the time spent on client follow-ups from days to hours.

Morgan Stanley secured reliability through the following staged evaluations:

• Summarization evals: Verify that vast intellectual assets are summarized concisely and accurately
• Translation evals: Strengthen support for multilingual clients
• Regression suite: Daily tests to ensure compliance and identify system weaknesses

On the security front, Morgan Stanley leverages OpenAI's zero data retention policy to ensure that Morgan Stanley's proprietary data is not used for model training, meeting the financial industry's strict security and compliance standards.