AI-Made Training Video by a QA Engineer: Behind the Scenes of a 25-Minute Incident Guide

Oliveyoung's QA team decided to create audiovisual training material to spread its incident management policy and improve service reliability. They judged that the existing document-based approach had limits when it came to serving as an immediate action guide in urgent situations.

Without a dedicated video production team, they introduced AI technology to dramatically cut production costs and time. The team compared and analyzed various AI tools such as Synthesia, Vrew, and AI Studios to build an optimal production pipeline.

The key production strategies are as follows.

• Maximizing memory retention through audiovisual material based on the learning pyramid theory
• Verifying AI tools by applying a QA-perspective evaluation matrix
• Designing content with repeated viewing and message consistency in mind

This attempt goes beyond simple verification and shows the QA team's expanding role in managing the 'understanding' of service quality as well.