AI BriefingCisco Webex
Key point
ElevenLabs integrates natural voice technology into Cisco Webex AI Agent to strengthen enterprise AI customer support.
Details
ElevenLabs is powering the voice technology of Cisco Webex AI Agent, setting a new standard for enterprise AI customer support. Through this partnership, AI agents go beyond simple chatbots to communicate with customers using natural, expressive voices.
According to a recent Cisco survey, dissatisfaction with customer service experiences is very high.
- Only 25% of customers say they are "very satisfied" with their recent customer service experience
- 94% of customers stop interacting due to a poor experience
- 95% of customers are willing to switch brands due to inadequate service
Webex AI Agent leverages an LLM to understand customer needs, remember past history, and deliver a personalized experience. Combined with ElevenLabs' voice technology, it achieves human-like intonation and rhythm, and can respond in a warm or empathetic tone based on the customer's emotional cues.
This solution, combined with Cisco's scalable channel support and design tools, integrates seamlessly with core backend systems such as CRM, ERP, and HR platforms.
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