MUFG Aims to Become an 'AI-native' Company with OpenAI

MUFG, one of Japan's largest financial groups, has partnered with OpenAI to deploy ChatGPT Enterprise to approximately 35,000 employees at Mitsubishi UFJ Bank. Through this, MUFG aims to transform into an 'AI-native' company that achieves operational innovation and creates new customer experiences in the retail sector.

MUFG defines AI not merely as an efficiency tool, but as a partner that extends human thinking and creativity. Since beginning its partnership with OpenAI in October 2024, MUFG has been embedding AI across the organization through a phased rollout starting in 2026.

The key to this deployment is security and versatility. MUFG worked closely with OpenAI to meet the enterprise-grade security and governance requirements essential for a financial institution, resolving security barriers through product improvements and updates.

For successful adoption, MUFG focused not only on technology deployment but also on organizational culture and education.

• Mandatory e-learning training for all employees
• Custom GPT workshops and study sessions for executives
• Operational planning, product training, and company-wide training programs