ElevenLabs Launches AIUC-1 Certification-Based Insurance Policy for AI Voice Agents

ElevenLabs has launched the industry's first AI insurance policy that covers the behavior and risks of AI voice agents, based on AIUC-1 certification. This policy supports the operations of voice agents deployed globally through ElevenAgents.

This insurance is provided through a rigorous certification process by the Artificial Intelligence Underwriting Company (AIUC). The certification process generates a practical risk profile by performing 5,835 technical tests and over 5,000 adversarial simulations across 14 risk categories, including security, safety, reliability, and data privacy.

Through this, companies can manage key risks that cause hesitation in AI adoption, such as AI hallucination, unauthorized actions, data leaks, and security vulnerabilities. ElevenLabs provides the following multi-layered safety framework:

• Pre-production stage: Edge case testing through red team simulations
• During conversation: Blocking inappropriate interactions through system prompt guardrails and real-time monitoring
• Continuous monitoring: Tracking safety performance through automated evaluation criteria

Customers using ElevenAgents already meet about 75% of the certification requirements, allowing them to obtain full AIUC-1 certification within a few weeks. This enables companies to safely scale AI agents beyond pilot programs into production-grade operational environments.