AI Briefing3Shape and ElevenLabs Collaboration
Key point
3Shape is adopting ElevenLabs' omnichannel conversational agents to strengthen its web and phone customer support services.
Details
3Shape is adopting ElevenLabs' omnichannel conversational agent platform for its customer support services. This collaboration aims to transform the customer support process, starting with web and phone consultations.
The key features being adopted are as follows:
- AI Web Widget: An agent embedded on 3Shape's main website that handles FAQs
- Voice AI: A conversational agent integrated into the customer support hotline, providing a 'warm handover' feature that naturally connects to a specialized agent when needed
These AI agents improve the overall customer experience by reducing wait times and speeding up issue resolution. At the same time, they ensure that complex cases are handled directly by specialized agents, maintaining service quality.
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