AI Briefing#conversational-ai
The latest AI and developer news about #conversational-ai, with the original source and a short summary.
The latest AI and developer news about #conversational-ai, with the original source and a short summary.
The alliance combines McKinsey's QuantumBlack AI engineering with ElevenLabs' ElevenAgents platform to help clients prove value and scale deployments across industries like insurance and telecom.
The guide details how ElevenAgents uses semantic analysis and adaptive timing to manage interruptions and maintain natural dialogue flow.
The guide details how banks use conversational AI to reduce call volume by 40% and cut per-call costs to 35 cents while maintaining compliance.
ElevenLabs has officially launched in Singapore, opening a new office to serve as its Southeast Asia hub and deepen its commitment to the Asia-Pacific region.
ElevenLabs introduces ElevenAgents Architect, an AI expert that analyzes agent performance and proposes validated improvements, now available in Alpha.
ElevenLabs has joined the newly launched OpenAI Marketplace as a launch partner, allowing eligible enterprise customers to access ElevenAgents and apply their OpenAI commitments.
Eleven v4 Turbo achieves a median inference latency of ~100ms, enabling low-latency conversational agents.
ElevenLabs defined quality, experience, and operational metrics for conversational AI and presented evaluation methods through A/B testing and simulation.
A McKinsey survey reports corporate AI adoption at approximately 90%, revealing successful conversational AI use cases and performance metrics across 10 industries.
Conversational AI combining LLMs and speech recognition is emerging to improve the low resolution rates of fixed-menu-based IVR.
While conversational and generative AI have different architectures, the adoption of LLMs is blurring the boundaries between them.
Candidly built an agent harness using LangSmith to track and respond to user states in real time during conversations.
AI call centers combine natural language dialogue and automation to reduce customer service costs and wait times.
Omnichannel AI agents maintain conversation context across channels to provide a consistent customer experience.
AI agents qualify leads through conversation and immediately connect only suitable sales opportunities.
Conversational AI automates repetitive tasks in healthcare institutions, such as appointments, patient intake, and follow-up notifications.
LangSmith supports evaluating voice agents in terms of execution, outcome, and user experience.
An overview of leading use cases and adoption requirements for conversational AI that automates HR work from recruitment to offboarding.
ElevenLabs Agents can now generate keypad tones to navigate IVR menus directly.
For AI agents to communicate naturally, design that goes beyond simple scripts to optimize persona, latency, and conversation flow is essential.
ElevenLabs outlined the compliance, integration, and scalability requirements for successfully deploying conversational AI in large-scale enterprise environments.
Voicify leveraged Gemini Enterprise to boost the accuracy and reliability of AI phone-ordering systems in the restaurant and healthcare sectors.
In a webinar, ElevenLabs revealed 7 key techniques for making AI voice agents sound as natural as humans.
Chat SDK has added an adapter that natively supports Slack agents.