AI BriefingMcKinsey and ElevenLabs announce alliance to scale conversational AI agents
·2026.11.11 21:00
Key point
The alliance combines McKinsey's QuantumBlack AI engineering with ElevenLabs' ElevenAgents platform to help clients prove value and scale deployments across industries like insurance and telecom.
Details
- McKinsey and ElevenLabs have announced an alliance to help organizations rapidly prove the value of conversational AI through initial use cases before scaling across the enterprise.
- The partnership combines McKinsey's industry expertise and QuantumBlack's AI engineering capabilities with ElevenLabs' frontier conversational AI technology and agents platform.
- A pilot deployment with KPN, a Dutch telecom company, used a custom-built large language model framework to analyze anonymized call transcripts and chat interactions to identify high-value customer needs.
- The alliance aims to extend these agentic capabilities to other service-intensive industries, such as insurance, for tasks including claims intake and policy servicing.
- Key implementation lessons emphasize that natural-sounding voice is only the starting point; agents must be connected to enterprise systems and workflows to deliver reliable business impact.
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