AI BriefingElevenLabs Enterprise Customers: Yahoo, Westgate, KPN, and Twilio Deploy Voice Agents
·2026.11.11 21:00
Key point
KPN fine-tuned models to raise Dutch identity-verification accuracy from 50% to 90%, while Yahoo Scout exited beta after 3 billion answers.
Details
- ElevenLabs supports 5.5 billion people's native languages and 16,000 unique voices, with enterprises accounting for over 55% of revenue and usage by employees at nearly 70% of Fortune 500 companies.
- Yahoo added voice to its AI answer tool Scout using ElevenAgents, enabling real-time conversations without building new infrastructure; Scout has delivered more than 3 billion answers and exited beta.
- Westgate launched "Sarah," a front-desk voice agent trained on 8,000 support transcripts, at its 2,100-room Orlando resort to handle guest inquiries for its 60+ North American resorts.
- KPN launched Mobiel AI with ElevenLabs, fine-tuning models on Dutch data to improve identity-verification accuracy from roughly 50% to 90% for small businesses.
- Doppel uses ElevenLabs API for realistic vishing simulations to train employees against AI-enabled social engineering attacks.
- Pocket, a wearable AI notetaker, has transcribed over 2.5 million hours of audio using ElevenLabs Speech-to-Text and is building new features on ElevenLabs Agents.
- Twilio integrated ElevenLabs voices into Conversation Relay to provide low-latency, human-like speech for developers building conversational AI.
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