Introducing IVR Phone Tree Navigation Feature

ElevenLabs Agents now supports keypad tone generation, enabling it to navigate IVR (Interactive Voice Response) menus on phone systems directly. Developers can enable the system tool across their telephony stack with a single line of code.

This allows AI voice agents to automate phone tasks that previously required waiting on hold and manually entering menu numbers. Key use cases include:

• Verifying insurance eligibility and coverage details
• Requesting pharmacy prescription refills
• Checking flight status and rebooking

Combining natural language voice conversations with automated phone system handling makes it possible to build end-to-end voice automation spanning both customer support and operational tasks. IVR navigation expands the scope of phone-based automation that can be built with ElevenLabs Agents.