Expressive Mode Unveiled

ElevenLabs has introduced Expressive Mode for ElevenAgents, breaking down the boundary between AI and human conversation. This feature lets teams finely control an agent's tone, allowing them to reassure customers or guide conversations smoothly even in high-pressure situations.

Expressive Mode is realized through the following two core upgrades.

• Eleven v3 Conversational: The most intelligent TTS model, which maintains conversational context and reflects intent, emotion, and emphasis. It can respond with a calm or direct tone depending on the user's state, making it advantageous for maintaining brand voice.
• New Turn-taking system: Uses Scribe v2 Realtime technology to infer emotion from real-time voice signals. This allows the agent to more accurately judge when to speak, pause, and wait, enabling conversation with human-like timing.

This feature delivers emotional nuance across more than 70 languages, providing natural performance across various languages and dialects, including Hindi and Argentine Spanish. It comes equipped with reliable integration, testing, and monitoring capabilities for large-scale customer operations.