AI BriefingFake Customer Service Pages Induce ChatGPT and Gemini to Display Scam Numbers
Key point
An attack involving malicious pages impersonating 374 companies was confirmed to expose fraudulent contact details in AI search results.
Details
An attack technique was discovered that involves mass-posting fake customer service numbers and support pages on websites to cause ChatGPT, Gemini, and Google AI Overview to present fraudulent contact details as legitimate corporate information.
Investigation results confirmed attacks and malicious pages impersonating 374 companies, including airlines, banks, travel platforms, and software vendors. Attackers exploit the characteristics of AI models learning or searching web information to ensure that when users ask AI for customer service, the scammers' contact details are provided.
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