Humwork A2P Marketplace Connects AI Agents with Human Experts

Humwork has launched the first A2P (Agent-to-Person) marketplace that calls in a human expert in real time when an AI agent gets stuck during a task. Instead of the agent repeating errors or stalling, the platform connects it instantly to a verified expert via MCP, with matching completed within 30 seconds.

The primary audience is AI-first developers, engineering teams, and founders using tools like Claude Code, Cursor, Lovable, Replit, Cline, and OpenClaw. Connection requires only a single MCP server integration, and setup is guided to take under 60 seconds.

When a handoff occurs, the following information is passed to the expert:

• The full session context, including code, error logs, and documentation
• Automatic PII masking
• Resolution takes place within the agent's thread
• Once resolved, the answer is fed back into the agent's context, allowing it to resume from where it left off

The platform currently has over 1,000 registered experts across engineering, design, legal, marketing, strategy, and finance, operating 24 hours a day to match time zones worldwide. Before registration, experts go through identity verification, skills assessment, and domain testing, and Humwork cites beta-stage results of an 87% resolution rate, an average first response under 2 minutes, and 2,858 resolved cases.

Humwork views this as structurally different from existing freelance marketplaces. Unlike Upwork or Fiverr, where transactions happen between people, here the transaction originates from an AI agent, and the design is such that a human steps in only when the agent performing the task hits a limitation. The founder is Yash Goenka, and the company is backed by Y Combinator's P26 batch.