AI Briefing#crm
The latest AI and developer news about #crm, with the original source and a short summary.
The latest AI and developer news about #crm, with the original source and a short summary.
Gartner predicts at least 70% of customers will start their journey via AI interfaces by 2028, highlighting the need for defined skill sets in hybrid support teams.
MUSINSA used its campaign meta-engine to automatically optimize over half of the hundreds of millions of messages sent monthly.
Salesforce has unveiled Koa, its first CRM reasoning model developed in-house based on NVIDIA Nemotron 3 Super.
Anthropic released the Salesforce in Claude plugin in beta, enabling sellers to automate CRM tasks and pipeline reviews within Claude.
AI agents qualify leads through conversation and immediately connect only suitable sales opportunities.
Chloe, an AI agent integrated directly into the CRM, has launched to handle lead calls and data management.
The center of value in enterprise software is shifting from the data-recording System of Record (SoR) to the intelligent orchestration layer where AI agents operate.
Codex organizes scattered sales context into drafts ready for action.
ChatGPT's workspace agents are trigger- and tool-based AI for repetitive tasks.
Twenty 2.0 has been launched, enabling the building of customized enterprise CRMs using AI agents and an SDK.
ElevenLabs uses an AI SDR to instantly triage and book inbound leads, cutting response delays.
The most effective model is a collaboration where AI automates initial lead discovery and humans close the final deal.
By integrating ElevenLabs' AI voice agents with Salesforce, companies can build an intelligent CRM that delivers data-driven, personalized customer experiences.
ChatGPT speeds up research, preparation, follow-up, and deal coordination for sales teams.
Claude-powered store clerk Claudius improved with better tools and procedures, but remained easy to fool.