AI Briefing#customer-service
The latest AI and developer news about #customer-service, with the original source and a short summary.
The latest AI and developer news about #customer-service, with the original source and a short summary.
Given only a goal, agentic AI plans, uses tools, and verifies results all on its own.
Zendesk is introducing proactive AI agents that plan and execute on their own, powered by OpenAI models.
AI-powered customer service automation platform **Ada** is leveraging **GPT-4** to establish a new standard that goes beyond simple containment rates to improve actual problem-resolution rates.
Klarna adopted an OpenAI-based AI assistant that handles the work of 700 agents, revolutionizing customer service efficiency.
Easyway automated hotel guest communication and translation using AI21's LLM.