Trinity Logistics reports 25% higher margins and 40% lower costs after migrating to ElevenAgents

Details

Trinity Logistics migrated inbound sales automation from an external provider to ElevenAgents, achieving a 25% higher margin on automated shipments compared to legacy bookings.
The company reduced per-minute platform costs by 40% while maintaining a 4% successful booking rate, processing approximately 30,000 inbound calls and 1,000 shipments monthly.
Native integration with Trinity's Transportation Management System (TMS) allowed the engineering team to shorten development cycles and adjust agent behavior in real-time, replacing multi-week vendor update cycles.
The migration was executed as a phased internal initiative to avoid disrupting operations, resulting in a seamless transition where staff did not notice the underlying technology change.
After-hours operations now see a reduction in manual call handling from 500-600 to roughly 120 per Saturday, with ElevenAgents handling an estimated 60-70% of inbound carrier calls.
Freed-up time allows the team to focus on exception handling and pre-booking freight, supporting the company's People-Centric culture rather than replacing human interaction.

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