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Shield integrates GPT-6 Astra into Forge to automate legacy portal tasks for IT providers

·2026.11.13 17:00

Key point

The integration allows AI agents to navigate non-API systems, reducing manual technician intervention for browser-based support tasks.

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Details

  • Shield has integrated OpenAI's GPT-6 Astra into its Forge platform, enabling AI agents to navigate legacy IT portals and complete browser-based tasks that previously required manual technician login.
  • GPT-6 Astra is 35-40% faster on average than the legacy models Shield previously used for computer-use tasks, resulting in fewer failures, timeouts, and reduced need for detailed agent instructions.
  • The system is currently live with thousands of monthly runs across Shield's IT provider clients, though phone calls, on-site work, and remote-desktop tasks still require human involvement.
  • Shield is currently testing remote-desktop workflows to allow agents to perform more complex actions directly on computer desktops, extending the automation beyond browser interfaces.
openaicomputer-uselegacy-systemsforgegpt-6-astrashieldit-services
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