Kurly Integrates OMS and TAM to Build an Automated Order Distribution System

Kurly's OMS(Order Management System) team has evolved beyond the initial SOMS(Sales Order Management System)'s simple order transmission function into a system for establishing order fulfillment and distribution plans. In the past, data ownership was distributed between this system and TAM(Transportation Area Management), the delivery zone management system, resulting in high operational complexity, but the two have now been integrated into a single domain.

Integration and Redefinition of OMS and TAM Roles

In the previous structure, core data needed for order distribution—such as scheduled delivery date, delivery round, and production center—was managed separately by the OMS team and the delivery team. This caused inefficiencies, making the API complex when responding with data to commerce and requiring multiple back offices to be used simultaneously for similar tasks.

After the integration, all data is now returned to commerce through a single API via OMS, and the configuration functions that had previously been scattered across 10 or more menus have been consolidated into a single menu. As a result, operators can now instantly set production and delivery timing for orders by zone.

CAPA-Based Order Distribution Automation

The system also resolved the issue where, due to limits on production CAPA(Capacity) and delivery CAPA at Kurly's logistics centers, orders had to be manually blocked or closing times adjusted when order volume surged. Previously, operators had to monitor order volume in real time and manually designate closing times late into the night, raising concerns about human error and reduced productivity.

With the new system, once a user inputs the maximum production and delivery CAPA for the day, OMS counts the number of orders in real time and automatically switches to next-day orders once CAPA is reached. Ultimately, the goal is to automate the establishment of CAPA data itself through integration with other systems, such as a human resource management system.