AI BriefingImage and Document Processing in ElevenAgents
Key point
ElevenAgents now supports multimodal input including images and PDFs, improving its ability to resolve customer inquiries.
Details
ElevenAgents has introduced multimodal capabilities that support file inputs such as images and PDFs, in addition to its existing voice, WhatsApp, web, and mobile channels. This allows customers to resolve issues quickly just by showing a photo instead of explaining the problem.
The key features of ElevenAgents are as follows.
- Unified context: All input types are processed within a single conversation thread, preserving the context of the conversation.
- Cross-channel consistency: The same agent configuration is shared across various channels such as web, mobile, and WhatsApp.
- Flexible input handling: Uploaded files are passed directly into the model's context, allowing the original information to be used without text summarization.
Input data is processed in two main ways. Images and PDFs are handled via the File-backed method, in which a reference to the original file is passed to the model along with a file_id. Voice, text, and location data, on the other hand, are handled via the Inline method, in which they are normalized into text before being passed to the model.
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