Customers Bank Partnership

Customers Bank is a US bank with $25 billion in assets, having built customer trust on a NPS nearly double the industry average. Through this partnership, ElevenLabs will deploy ElevenAgents across the bank's customer and employee operations, extending the traditional dedicated advisor model into a conversational, always-on support system.

The agents being deployed include:

• 24/7 voice and chat support agents: handling account inquiries, card services, and transfers via phone, web, and mobile
• Onboarding agents: guiding new customers through the account opening process
• Real-time coaching agents: supporting call center representatives with instant reference during calls

The key to this deployment lies in maintaining both speed and quality together. Customers can expect faster answers and shorter wait times, while the service quality maintained under the Single Point of Contact model continues as well. All agents include a human escalation path for immediate human intervention, and the two companies plan to expand their collaboration into additional banking workflows going forward.