AI BriefingTechnical Writer, Decides to Disappear
Key point
Toss's Technical Writing partner introduces a journey of using AI to automate document writing and review processes.
Details
Toss set a goal of handing over the work of its Technical Writers (TW)—only 3 people compared to about 4,000 employees—to AI in order to automate it and overcome this limitation.
First, to help AI learn the TW's way of thinking, they analyzed existing review comments and, based on the Technical Writing Guide, paired 'incorrect examples' with 'correct examples' to train the AI. They also built templates that specify required sections for major document types such as ADRs (Architecture Decision Records).
The AI's specific way of working is as follows.
- Document Writing Skill: When a user inputs information such as service name, purpose, and audience, the AI identifies the necessary information through questions and drafts the document according to the template.
- Document Review Skill: Going beyond simply checking a checklist, this is being advanced in a direction that reproduces the TW's intuitive review capabilities, such as the logical flow of the writing and whether value is properly conveyed.
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