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Chat SDK adds Novu support

·2026.06.22 23:00

Key point

Chat SDK now supports operating agents across various channels like Slack and WhatsApp through the Novu adapter.

Details

Chat SDK has begun supporting Novu through a new vendor-official adapter. Now developers can deploy AI agents to various channels such as Slack, Microsoft Teams, WhatsApp, Telegram, and email with just a single handler configuration.

Novu handles authentication (Credentials), user identification (Identity), and message delivery (Delivery). It manages OAuth and tokens outside the application, and maps each channel to individual users so the agent can accurately recognize who it's talking to.

Agents can also perform the following functions:

  • Send Proactive notifications through the channel the customer is using
  • Immediately process received replies within the same loop

Setup is simple. Running the command npx novu connect --runtime chat-sdk completes everything at once, from login to creating a bridge agent, configuring channels, and adding credentials.

ai-agentschat-sdkintegrationnovunotification-infrastructure
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