AI BriefingTRUSTBANK Provides Personalized Furusato Nozei Return Gift Service Using AI Agents
Key point
TRUSTBANK has launched 'Choice AI,' which uses OpenAI models and a multi-agent architecture to personalize and recommend Furusato Nozei return gifts.
Details
Japan's hometown tax system, Furusato Nozei (Furusato Nozei), is a system where people donate to local governments and receive return gifts. However, the massive list of about 760,000 return gifts and complicated procedures have made it difficult for users to make appropriate choices.
TRUSTBANK developed the Choice AI feature based on the OpenAI API to solve this problem. This feature analyzes users' preferences and intent to find the optimal return gift.
Choice AI is centered on a Multi-agent architecture. When the Routing model analyzes user input to identify intent, the following specialized agents perform their tasks.
- Search Agent: Performs return gift search
- Recommendation Agent: Provides personalized recommendations
- Greeting Agent: Handles user interaction and greetings
TRUSTBANK collaborated with Recursive to address the shortage of AI-specialized development personnel. Recursive was responsible for building the RAG (Retrieval-Augmented Generation) system and designing the conversational AI agent, helping ensure a successful service launch.
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