AI BriefingEqual AI
Key point
Equal operates an AI assistant that handles over 600,000 calls daily in India using ElevenLabs' voice technology.
Details
Equal has built an AI assistant in India that answers calls on behalf of users, understands intent, and takes appropriate action. It is currently used by over 300,000 users and handles an average of over 600,000 calls per day.
Each call lasts an average of 1 minute 15 seconds, and the company uses ElevenLabs' voice technology to enable natural conversation. Users can filter out spam and pick up only important calls through real-time summaries provided by the AI.
Equal made high voice quality a top priority so that users wouldn't recognize the AI as a robot and hang up. To this end, it adopted technology that meets the following key requirements:
- Natural, human-like voice quality
- Low latency for real-time calls
- Support for India-specific accents and multiple languages
- Ability to express emotion and nuance
Through ElevenLabs' Text to Speech and Voice Cloning technology, Equal implements a unique voice that matches its brand identity and optimizes performance while maintaining a natural conversational flow during real-time interactions.
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