Google Named a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms - Highest Scores in Vision and Execution

Google has been named a Leader in the Gartner Magic Quadrant for Conversational AI Platforms for the second consecutive year. It received the highest scores on both the Vision and Execution axes, and ranked #1 in 3 of the 4 Critical Capabilities use cases.

Gemini Enterprise for Customer Experience aims to go beyond traditional chatbots to deliver AI agents that understand customer intent, leverage enterprise knowledge, and act across business systems. Organizations can provide consistent customer experiences across voice and digital channels.

CX Agent Studio is the platform for building these agents. It enables building and deploying multimodal AI agents, assisting support teams in real time, analyzing customer conversations, and using pre-built agents for industries such as retail, food ordering, and automotive.

The Home Depot is already using CX Agent Studio for customer support. Its AI voice agent identifies customer intent within 10 seconds to complete purchases, initiate service requests, or connect to a representative—4 times faster than traditional voice menus.

Gemini Enterprise for Customer Experience is built on Google DeepMind's Gemini models and runs on Google Cloud's own AI stack, including AI Hypercomputer, Agentic Data Cloud, and Agentic Defense. It ensures enterprise-grade security and governance while guaranteeing full ownership of the customer experience.