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Why companies unknowingly lose product-market fit

·2026.07.29 09:34

Key point

Even when existing customer satisfaction is high, PMF can erode if the structure for acquiring new customers weakens or the ICP becomes unclear.

Details

Even if high retention and satisfaction among existing customers are maintained, if the structure for repeatedly acquiring new customers weakens, product-market fit (PMF) can quietly erode.

Also, if the ideal customer profile (ICP) drifts in the process of forcibly broadening the customer base, product requests and sales messaging fall out of alignment with each other, causing the product to lose its direction.

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