AI BriefingOliveyoung Payment Story Part - 4
Key point
The Oliveyoung Order/Payment Squad introduces the monitoring and verification system they adopted to overcome the massive traffic during Oliveyoung Sale periods.
Details
Oliveyoung focuses on optimizing and monitoring its order and payment systems to provide a stable shopping experience during the Oliveyoung Sale period, when massive traffic occurs.
The key response strategies are as follows.
- Datadog Dashboard Monitoring: Real-time monitoring of payment success rate, number of payment failures, order creation time, number of orders, and metrics for each PG (payment gateway) provider.
- Real-time Alerts and On-call: Receiving alerts about server status and order delays via Slack, and immediately notifying the person in charge when the payment success rate drops below a threshold to respond to incidents.
- Payment Verification via Batch: To prevent payment errors caused by external system issues such as card company outages or bank maintenance, a system is operated that automatically verifies the payment amount at regular intervals after order completion.
After the sale ends, a retrospective process reviews all issues that occurred, seeking ways to improve the system and prevent recurrence.
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