Building Operational Resilience with Agentic AI in Financial Services

For financial institutions, operational resilience is essential for regulatory compliance and consumer trust. In particular, with the enforcement of Europe's DORA (Digital Operational Resiliency Act), companies must demonstrate that their digital infrastructure can withstand disruptions and recover under control.

To address these requirements, Deutsche Bank developed an AI-powered resilience platform using Google Cloud's agentic AI tools. This platform modernizes traditional manual tabletop exercises, transforming them into context-aware simulations based on real operational data.

The platform builds an enterprise context by leveraging the following data:

• Architecture and data flows
• Logs and alert signals
• Incident history and operational telemetry

This allows Deutsche Bank to generate scenarios that reflect actual system dependencies and failure patterns, rather than using static inputs. As a result, it transforms tabletop exercises into a continuous intelligence model, extending capabilities to root-cause analysis in real-world operational scenarios.