AI BriefingHunar AI Cuts Onboarding Time for Indian Field Workforce by 90% Using ElevenLabs Voice Technology
Key point
Hunar AI integrated ElevenLabs' TTS to increase onboarding speed for Indian field workers by 90% and improve retention rates by 35%.
Details
Hunar AI is a workforce management platform for field workers in India that leverages ElevenLabs' Text-to-Speech technology to enable natural voice interactions. The platform supports Hindi, English, and Tamil, and conducts recruitment and onboarding via phone calls.
Natural Voice Quality Drives Trust and Engagement
Building trust with field workers requires natural voice quality that does not sound robotic, along with low latency. Hunar AI chose ElevenLabs to meet these two requirements, thereby maintaining conversational rhythm and maximizing user engagement.
Rapid Integration and Stable Scaling
A single developer completed the integration in just 10 days, and the system scaled to handle approximately 90,000 minutes of voice interactions per month. The system operates stably without downtime, allowing the development team to focus on core product development.
Business Outcomes
Natural voice interactions led to direct improvements in business metrics.
- Onboarding Cycle: Reduced by 90%
- Annual Retention Rate: Increased by 35%
The qualitative improvement in voice interactions served as a key driver for increasing workforce engagement and improving long-term retention rates.
