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Uber Warns AI Costs Outweigh Profitability

·2026.05.28 14:18

Key point

Uber executives warned that AI operating costs are not justifying current business returns.

Details

Uber's senior executives warned that the massive operating costs from adopting artificial intelligence (AI) are not justifying current business returns.

Key points are as follows:

  • Massive infrastructure costs: The server power and operating costs required to run large-scale AI models are placing a significant burden on quarterly budgets.
  • Low productivity gains: AI automation systems are being tested for route optimization and customer service, but the actual productivity gains are falling short of initial expectations.

Financial experts believe that many tech companies will move toward cutting AI budgets and demanding tangible economic returns (ROI) going forward. This reflects industry skepticism about the profitability of generative AI integration.

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