AI Voice Technology Supports 911 Dispatcher Training

ThisGen.ai provides a realistic simulation platform that uses AI-generated voices to help 911 dispatchers prepare for real emergency situations.

Developed with support from ElevenLabs, the platform implements lifelike voices reflecting diverse ages, genders, accents, and emotions. This is used not only for training new dispatchers but also for on-the-job training and refresher training for existing staff.

With many call centers across the US currently facing staffing shortages with vacancy rates exceeding 25%, this technology offers the following value:

• Realistic simulation: Builds environments similar to real situations to maximize training effectiveness
• Efficient workforce development: Quickly trains new staff to help alleviate the staffing shortage problem
• Continuous skill reinforcement: Maintains preparedness for high-risk, low-frequency situations

Over 100 call centers have already adopted this simulation, and there are plans to add features such as multi-party calls and background noise to create an even more immersive training environment.