Samsung Account AIOps: Autonomous Operations Based on AgentCore for Incident Response and Report Automation

Samsung Account Services introduced a multi-agent AIOps system to automate incident response and business processes in real-world operations. Operators can submit requests in natural language via the web console and Slack, with the Orchestrator handling the processing.

Real-time Incident Response and Infrastructure Analysis

When an alarm linked to Slack is triggered, the Orchestrator immediately activates, and agents from relevant domains analyze the incident in parallel. For example, when a DynamoDB API error occurs, multiple agents simultaneously identify the scope of impact and root cause, reducing response time. Additionally, the code-reviewer agent examines code changes and the actual state of running resources when a Terraform PR is opened, analyzing the impact of infrastructure changes.

Business Process Automation

Agents automatically collect monthly monitoring metrics, costs, and security check results to generate reports. Urgent pod or node deletion tasks can be requested in natural language via Slack or the console, with the task-executor handling the request; however, actual execution goes through a GitOps approval process to ensure safety. This reduces the burden of repetitive data collection and root cause analysis for operators, laying the foundation for advanced autonomous operations.